Policies
In an effort to assure that each student gets the attention of our teachers, we pay close attention to the size of each lesson and class that we put on our schedule. Because of this, our class sizes are typically small. We recommend that you reserve your space as soon as you can. You can sign up for classes online, in store, or over the phone. You can sign up for lessons either over the phone or in the store.
It is very important that you read the details of each class description. Within the class description, you will see the items that you will need for the project as well as the skill level for that class. Some classes, you will need to have certain things prepared for the class, so it is very important to carefully read the description.
Class Cancellations:
If you are unable to attend a class, lesson, or event that you have signed up for we ask for a 48-hour notice. If you let us know 24 hours before the class, we will issue you a store credit for the price of the class. If you do not let us know before the 48-hour time period, you will forfeit the cost of the class. This applies to lessons that you are paying for.
Lesson Cancellations:
With every machine purchase at Angels (with the exception of a longarm and mutli-needles) you get 6 FREE lessons. If you do not call to cancel your lesson within 48 hours of the lesson you forfeit that lesson. This means that the missed lesson will be counted as one of your 6 lessons.
Registration Policy:
We need a minimum of 3 students to hold a class or lesson. Payment must be made in advance to hold your place and insure the minimum enrollment. All classes will be held in our classroom, located in the store.
Weather-Related Class and Lesson Cancellations:
Angels values the importance of our customers safety and will close the store during inclement weather if necessary. Angels follows the Salem School District for weather-related closures. We DO NOT follow the school for delayed openings. If you are scheduled for a class or a lesson on a day that the weather is questionable, you can either go by the listing of the Salem School district or check our Facebook page, and whenever possible, we will call and/or email all customers who are scheduled for a class or lesson on a day that we close the shop. If we do close the shop due to the weather, we will credit your account for that class and try to get you rescheduled as soon as possible.
Return Policy:
Angels does not accept returns or exchanges of patterns, books, fabrics, or threads. We have a 30 day return policy on notions. We will only accept items in their original packaging that have not been used.
Machine Return Policy:
Angels Sewing and Quilting has a 7-day return policy on machines. The machine will need to be returned with the box (unless the machine was sold as a floor model) and in full working order with no damage to the machine for a refund minus a 20% restocking fee. For any machine return after the 7-day period the machine will need to be checked in by an Angels staff member and then if needed sent to our technician for a full check at your expense. After that we will determine what you will get back on your account as a STORE CREDIT.